Privacy Policy
Last updated: May 2026 — reviewed annually
At Heart Wired Therapy, privacy is taken seriously. This policy explains how personal information collected through this website and counselling practice is handled, what is collected, why, how it is stored, and your rights in relation to it. It is written in plain language because you deserve to actually understand it.
1. Who we are
Heart Wired Therapy is a private counselling practice operated by MR, a registered counsellor and member of the Australian Counselling Association (ACA). This practice is based in Sydney, NSW, Australia, and operates in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
For privacy enquiries, please contact: info@heartwiredtherapy.com
2. What information is collected
Through this website
When you use the contact form on this website, the following information may be collected:
- First and last name
- Email address
- Phone number (if provided)
- The service area you are enquiring about
- Any message content you choose to share
- Your consent to the privacy policy
Through the counselling relationship
If you become a client of Heart Wired Therapy, additional personal and sensitive information will be collected through the intake and consent process. This is governed by a separate client privacy policy provided at the commencement of services.
Automatically collected information
This website may collect basic technical information automatically, including your IP address, browser type, pages visited, and time of visit. This information is used only for website performance and security purposes and is not linked to your personal identity.
3. Why information is collected
Personal information submitted through this website is collected for the following purposes:
- To respond to your enquiry
- To arrange an initial consultation or session
- To provide counselling services if you become a client
- To send appointment reminders or relevant practice information
- To fulfil legal and ethical obligations under Australian law
Your information will not be used for marketing to third parties, sold, or shared with advertisers under any circumstances.
4. How information is stored and protected
All personal information is stored securely. Digital records are held on password-protected, encrypted systems accessible only to Heart Wired Therapy. Physical records, where applicable, are stored in a secure location.
Contact form submissions are processed via Formspree, a third-party form submission service. Formspree processes form data on servers located in the United States and operates under its own privacy policy, which can be reviewed at formspree.io/legal/privacy-policy. By submitting the contact form, you acknowledge that your data will be processed by Formspree for the purpose of delivering your message.
No credit card or payment details are collected or stored through this website.
In the event of a data breach, affected individuals will be notified promptly in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
5. Cookies and website analytics
This website may use cookies — small text files stored on your device — to support basic website functionality and to understand how visitors use the site. No personally identifiable information is collected through cookies.
Analytics
If this website uses an analytics tool such as Google Analytics, anonymised data about visitor behaviour (pages viewed, time on site, general location) may be collected to help improve the site. This data does not identify individuals. You may opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
You can disable cookies in your browser settings at any time. Some website features may not function as intended if cookies are disabled.
6. Disclosure of personal information
Personal information will not be disclosed to third parties without your consent, except in the following circumstances:
- Where required or authorised by Australian law
- Where there is a serious and imminent risk to the life or safety of any person
- Where mandatory reporting obligations apply under child protection legislation
- Where records are subpoenaed by a court of law
- To Formspree, solely for the purpose of delivering contact form submissions (as described above)
It is unlikely that personal information collected through this website will be disclosed to recipients outside Australia, except as noted above in relation to Formspree’s data processing.
7. How long information is retained
Enquiry information submitted through the contact form is retained only as long as necessary to respond to your enquiry and, if you become a client, to support the ongoing counselling relationship.
Client records are retained for a minimum of seven (7) years from the date of last contact, or until the individual turns 25 years of age if they were a minor at the time, as required under NSW health records legislation and applicable Australian state and territory law.
8. Your rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
- Request access to the personal information held about you (APP 12)
- Request correction of inaccurate or incomplete information (APP 13)
- Make a complaint if you believe your privacy has been breached
- Withdraw consent to the use of your personal information at any time (subject to legal obligations)
To exercise any of these rights, please contact: info@heartwiredtherapy.com
9. Complaints
If you believe your personal information has not been handled in accordance with this policy or the Privacy Act, please raise your concern directly in the first instance by contacting info@heartwiredtherapy.com. All complaints will be investigated and responded to promptly.
10. Changes to this policy
This privacy policy is reviewed annually and updated as practice or legislation changes. The date at the top of this page reflects when it was last updated. Continued use of this website following any changes constitutes acceptance of the updated policy.
For any questions about this privacy policy or how your personal information is handled, please get in touch directly.
Heart Wired Therapy
info@heartwiredtherapy.com
Sydney, NSW, Australia
ACA Registered Counsellor